Aquatic Supervision

Parents Supervise, Lifeguards Save Lives

Your safety is very important to us and while there are lifeguards on hand, we ask you to follow these steps below to help ensure your safety in and around our aquatic areas.  
Parents/Guardians must actively supervise their children under 13 years of age. If you are not confident in the water or not a strong swimmer, please let our staff know as you enter the facility. 

Aquatic Supervision Policies

Please select your region below to view the policy regarding safe swimming.

Watch Around Water Policy

At we follow the Watch Around Water policies developed to educate the public about adequate supervision and encourage parents/guardians to take on this responsibility when visiting a public aquatic facility.

Therefore, the following safe supervision policies must be adhered to:

Children under 5 years old

Always within arm’s reach

  • Will be issued a pink wristband from reception upon entry.
  • Children under 5 years old must be constantly supervised by a parent/guardian.
  • Adequate supervision requires the parent/guardian to accompany the child in the water and remain within arm’s reach of the child at all times.
  • Ratio: A maximum of 2 children (under 5 years) to 1 adult (over 16 years).

Children under 10 years old

Always within sight

  • Will be issued a yellow wristband from reception upon entry.
  • Children under 10 years old will not be admitted without an appropriate parent/guardian. The parent/guardian must be 16 years or over and adhere to all conditions of entry.
  • Children under 10 years old must be constantly supervised by a parent/guardian while in the aquatic area of the centre.
  • The parent/guardian must position themselves to have a clear view of the child with no physical or structural barriers between them and the child.
  • Ratio: A maximum of 4 children (5 – 9 years) to 1 adult (over 16 years).

Children 10 years and older

  • Parents /guardians are required to be present in the centre for children under the age of 13.
  • For children 10 years and older, parents must use their knowledge of the child’s swimming ability to determine the level of supervision required.

Watch Around Water Policy

At we follow the Watch Around Water policies developed to educate the public about adequate supervision and encourage parents/guardians to take on this responsibility when visiting a public aquatic facility.

Therefore, the following safe supervision policies must be adhered to:

Children aged 0 – 4 years

Always within arm’s reach

  • Will be issued a pink wristband from reception upon entry.
  • Children under 5 years old must be constantly supervised by a parent/guardian.
  • Adequate supervision requires the parent/guardian to accompany the child in the water and remain within arm’s reach of the child at all times.
  • Ratio: 1 adult (over 16 years) to 2 children (aged 0-4 years).

Children aged 5 – 9 years

Always within sight

  • Will be issued a yellow wristband from reception upon entry.
  • Children under 10 years old will not be admitted without an appropriate parent/guardian. The parent/guardian must be 16 years or over and adhere to all conditions of entry.
  • Children under 10 years old must be constantly supervised by a parent/guardian while in the aquatic area of the centre.
  • The parent/guardian must position themselves to have a clear view of the child with no physical or structural barriers between them and the child.
  • Ratio: 1 adult (over 16 years) to 4 children (aged 5-9 years).
    If an adult has a child 0-4 years old they can only have a maximum of 3 children 5-9 years.

Children 10 years and older

  • Parents /guardians are required to be present in the centre for children under the age of 13.
  • For children 10 years and older, parents must use their knowledge of the child’s swimming ability to determine the level of supervision required.

Unsupervised children (of any age) will be removed from the water if the lifeguard is concerned for their safety.

Patrons aged 13 years and above will be required to present photo ID if asked.

Keep Watch Policy

At we follow the Royal Lifesaving Keep Watch policies developed to educate the public about adequate supervision and encourage parents/guardians to take on this responsibility when visiting a public aquatic facility.

Therefore, the following safe supervision policies must be adhered to:

Children 0-5 years old

Always within arm’s reach

  • Will be issued a wristband from reception upon entry.
  • Children under 5 years old must be constantly supervised by a parent/guardian.
  • Adequate supervision requires the parent/guardian to accompany the child in the water and remain within arm’s reach of the child at all times.
  • Ratio: A maximum of 2 children (under 5 years) to 1 adult (over 16 years).

Children 6-10 years old

Always within sight

  • Children under 10 years old will not be admitted without an appropriate parent/guardian. The parent/guardian must be 16 years or over and adhere to all conditions of entry.
  • Children aged 6-10 years old must be constantly supervised by a parent/guardian while in the aquatic area of the centre.
  • The parent/guardian must position themselves to have a clear view of the child with no physical or structural barriers between them and the child.
  • Ratio: A maximum of 4 children (5 – 9 years) to 1 adult (over 16 years).

Children aged 11 – 14 years

  • Parents /guardians are required to be present in the centre for children aged 14 years and under.
  • For children 10 years and older, parents must use their knowledge of the child’s swimming ability to determine the level of supervision required.

Auckland venues:

At we have supervision policies in place to educate the public about adequate supervision and encourage parents/guardians to take on this responsibility when visiting a public aquatic facility.

Therefore, the following safe supervision policies must be adhered to:

Children aged 4 years and under

An adult or caregiver aged 17 years or older MUST be in the water and within arms reach of all children aged 4 years and under at all times.

  • One adult can supervise up to two children 4 years and under (must be in the water)
  • One adult can supervise one child aged 4 years and under and up to three children aged between 5 and 10 years (must be in the water)

Children aged between 5 to 10 years of age

An adult or caregiver aged 17 years or older MUST be actively supervising. You must be watching the children and be ready to help them and be near your children so you can hear them, and they can hear you.

  • One adult can supervise up to four children aged between 5 and 10 years
  • One adult can supervise up to three children aged between 5 and 10 years and one child aged 4 years and under (must be in the water)

We do not consider you to be actively supervising if you are using a mobile phone, or in a sauna or spa. If you aren’t able to meet the minimum adult to child supervision ratio you will be denied entry to the facility.

Non-Auckland Venues

At [venue name] we have supervision policies in place to educate the public about adequate supervision and encourage parents/guardians to take on this responsibility when visiting a public aquatic facility.

Therefore, the following safe supervision policies must be adhered to:

Children aged 4 years and under

An adult or caregiver aged 16 years or older MUST be in the water and within arms reach of all children aged 4 years and under at all times.

  • One adult can supervise up to two children 4 years and under (must be in the water)
  • One adult can supervise one child aged 4 years and under and up to three children aged between 5 and 10 years (must be in the water)

Children aged between 5 to 10 years of age

An adult or caregiver aged 16 years or older MUST be actively supervising within arms reach. You must be watching the children and be ready to help them and be near your children so you can hear them, and they can hear you.

  • One adult can supervise up to four children aged between 5 and 10 years
  • One adult can supervise up to three children aged between 5 and 10 years and one child aged 4 years and under (must be in the water)

Children agreed 11 & 12

An adult or caregiver aged 16 years or older MUST be actively supervising at all times. You must be watching the children and be ready to help them and be near your children so you can hear them and they can hear you.

Active Supervision – All your attention, All the time

Take steps to minimise distractions to avoid lapses in supervision – such as mobile phones or chatting with other parents. You should never leave your child alone in the water, nor should they be left in the care of an older child or with the assumption that your responsibility diminishes due to the presence of lifeguards.

Let us know you are here and swim safe

Vulnerable Swimmers

We welcome all swimming abilities to enjoy our pool facilities. We ask that if you are not a strong swimmer or not confident around the water, you let a lifeguard or staff member know and wear a wristband.

We ask that you follow a few simple tips to make sure you have a fun and safe experience in our Centre.

  • Wear an wristband – you can get these from reception or the Lifeguards. This is to help lifeguards know to keep an eye on you while you enjoy the water. 
  • Let staff know you are a vulnerable swimmer – Talk with the nearest lifeguard or even reception staff to let them know where abouts in the centre you may be swimming. 
  • Swim with a friend or companion 
  • Be aware of depth changes – pools can change depth in different areas – please be aware of this before you enter the water. Ensure you are swimming in areas suitable for your swimming ability and confidence. 
  • Don’t go over chest height – stay in the shallower water to allow you to always stay standing.